Terms of Use

Agreement to Terms

By accessing and using the Witty-atoll website and services, you agree to be bound by these Terms of Use, our Privacy Policy, and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using this site and our services.

Service Description

Witty-atoll provides guided urban exploration services including walking tours, private consultations, food and culture trails, historical explorations, photography walks, and custom itinerary design. Services are conducted in person at specified locations by qualified guides.

These terms govern your use of our website and booking platform. Specific tour terms and conditions are provided separately upon booking confirmation.

Booking and Payment

Booking Process

To book a tour, you must:

• Be at least 18 years old or have parental consent
• Provide accurate contact information
• Select a specific service and preferred date
• Submit a booking request through our website

A booking request does not constitute a confirmed booking. Confirmation is provided via email within 24 hours, subject to availability.

Payment Terms

Payment is required in full before the scheduled tour date. We accept payment via secure online methods. Prices are displayed in British Pounds and include applicable taxes. Payment confirms your acceptance of the specific tour terms provided in your booking confirmation.

Pricing

All prices are subject to change without notice until booking confirmation is issued. Once confirmed, your tour price is guaranteed. Group discounts or special rates, if available, are specified during the booking process.

Cancellation and Refund Policy

Cancellation by Customer

• More than 7 days before tour: Full refund minus administrative fee of £5
• 3-7 days before tour: 50% refund
• Less than 3 days before tour: No refund

Cancellation requests must be submitted via email to [email protected]. Refunds are processed within 14 business days of cancellation request.

Cancellation by Witty-atoll

We reserve the right to cancel tours due to:

• Insufficient participant numbers
• Severe weather conditions affecting safety
• Guide illness or unavailability
• Circumstances beyond our control

If we cancel your tour, you will receive a full refund or the option to reschedule to an alternative date at no additional cost.

Rescheduling

Rescheduling requests made more than 7 days before the tour date are accommodated without charge, subject to availability. Requests made within 7 days may incur a rescheduling fee.

Participant Responsibilities

Physical Requirements

Tours involve walking for extended periods, sometimes on uneven surfaces or in varying weather conditions. Participants should:

• Assess their physical capability to complete the tour
• Wear appropriate footwear and weather-suitable clothing
• Inform us in advance of any mobility limitations or health concerns
• Bring necessary medications or medical devices

We make reasonable accommodations for accessibility needs when informed in advance, but some routes may not be suitable for all mobility levels.

Conduct

Participants are expected to:

• Arrive at the meeting point at the specified time
• Treat guides, fellow participants, and local residents with respect
• Follow guide instructions regarding safety and route
• Refrain from behavior that disrupts the experience for others

We reserve the right to remove participants who engage in inappropriate behavior, without refund.

Late Arrival and No-Shows

Tours depart at the scheduled time. If you arrive late, we cannot guarantee you will be able to join the tour in progress. Late arrivals and no-shows are not eligible for refunds or rescheduling.

Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Witty-atoll or its content suppliers and is protected by United Kingdom and international copyright laws.

You may not reproduce, distribute, modify, or create derivative works from any content without explicit written permission. You may print or download content for personal, non-commercial use only.

Photography and Recording

Participants are welcome to take photographs during tours for personal use. However:

• Respect the privacy of others, including fellow participants and local residents
• Comply with photography restrictions at certain locations
• Do not use images for commercial purposes without appropriate permissions

We may take photographs during tours for promotional purposes. If you prefer not to appear in marketing materials, inform your guide at the start of the tour.

Liability and Disclaimers

Limitation of Liability

Witty-atoll provides services with reasonable care and skill. However, to the fullest extent permitted by law:

• We are not liable for indirect, consequential, or incidental damages
• Our liability for direct damages is limited to the amount you paid for the specific tour
• We are not responsible for loss or damage to personal belongings
• We are not liable for delays or failures due to circumstances beyond our control

Personal Responsibility

Participants assume responsibility for their own safety and well-being during tours. We recommend appropriate travel insurance covering personal accident, medical expenses, and cancellation.

Third-Party Services

Some tours may involve visits to third-party establishments or venues. We are not responsible for the services, products, or conduct of third parties. Any issues should be addressed directly with the relevant establishment.

Website Use

Acceptable Use

You agree not to:

• Use the website for unlawful purposes
• Attempt to gain unauthorized access to any part of the website
• Interfere with website security or functionality
• Transmit malicious code or harmful content
• Collect user information without consent
• Impersonate others or provide false information

Website Availability

We strive to maintain website availability but do not guarantee uninterrupted access. The website may be unavailable due to maintenance, technical issues, or circumstances beyond our control. We are not liable for losses resulting from website unavailability.

Third-Party Links

Our website may contain links to external websites operated by third parties. These links are provided for convenience only. We do not endorse, control, or assume responsibility for the content, privacy policies, or practices of third-party sites. Accessing third-party links is at your own risk.

Privacy

Your use of our website and services is also governed by our Privacy Policy and GDPR compliance information. Please review these documents to understand how we collect, use, and protect your personal information.

Modifications to Terms

We reserve the right to modify these Terms of Use at any time. Changes take effect immediately upon posting to the website. Continued use of the website or services after changes constitutes acceptance of modified terms. We recommend reviewing these terms periodically.

For confirmed bookings, the terms in effect at the time of booking apply to that specific service, regardless of subsequent changes.

Governing Law and Jurisdiction

These Terms of Use are governed by the laws of England and Wales. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Severability

If any provision of these terms is found to be invalid or unenforceable by a court of competent jurisdiction, such provision shall be severed, and the remaining provisions shall continue in full force and effect.

Entire Agreement

These Terms of Use, together with our Privacy Policy and any specific tour terms provided in booking confirmations, constitute the entire agreement between you and Witty-atoll regarding use of the website and services.

Contact Information

For questions about these Terms of Use or to exercise any rights, contact:

Witty-atoll
45 Camden Passage
London, N1 8EA
United Kingdom
Email: [email protected]

Frequently Asked Questions

What happens if it rains?

Tours proceed in light to moderate rain. We recommend bringing appropriate rain gear. In cases of severe weather affecting safety, we will contact you to reschedule or offer a full refund.

Are children allowed on tours?

Children are welcome when accompanied by a parent or guardian. However, our tours are designed for adult audiences and may not engage younger children. Parental discretion is advised.

Can I bring my pet?

Service animals are welcome with advance notice. Pets are generally not permitted due to the nature of the tours and consideration for other participants and visited locations.

What languages are tours conducted in?

Standard tours are conducted in English. Private consultations in other languages may be available upon request, subject to guide availability.

Do you offer gift vouchers?

Gift vouchers are available upon request. Contact us directly to arrange gift voucher purchases. Vouchers are valid for 12 months from purchase date.